Tales from the Support Front Lines

devMode.fm

We talk with Oliver Bon about what it’s like being on the support front lines for Craft CMS. When you send in a support ticket, email, tweet, etc., chances are Oliver is on the other end.

We talk with Oliver Bon about what it’s like being on the support front lines for Craft CMS. When you send in a support ticket, email, tweet, etc., chances are Oliver is on the other end.

Joined by Ben Croker, we hear about Oliver’s journey to end up in his current position, working in a small village in the French countryside for Pixel & Tonic.

We go on to discuss how people sending in support are seeking help, and how rewarding it can be to help people, as well as how challenging it can be at times. If you build product of any kind, you’ll likely get something out of this discussion!

Audio Player

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